Terms of Use

Transferbank Soluções LTDA, registered under CNPJ 56.932.914/0001-45, headquartered at R. Gen. Mário Tourinho, 1733 - sala 5 - Seminário, Curitiba - PR, CEP 80740-000, operates the TransferPay platform.

TransferPay is an international payment intermediation platform, operating as an electronic foreign exchange (eFX) institution under Resolution No. 277 of the Central Bank of Brazil, in partnership with BCB-authorised exchange banks.

By accessing or using the TransferPay platform, the user declares to have read, understood and agreed to these Terms of Use. If you disagree with any clause, do not use the service.

• TransferPay / Platform: system operated by Transferbank Soluções LTDA for international payment intermediation.
• Merchant (Lojista): company duly incorporated outside Brazil that contracts TransferPay services to receive payments from Brazilian consumers.
• Consumer: individual or legal entity in Brazil who makes a payment via TransferPay to purchase products or services from a merchant abroad.
• Transaction: electronic FX operation intermediated by TransferPay, involving conversion of Brazilian reais (BRL) to foreign currency and remittance to the merchant.
• ACAM220: regulatory FX transaction registration document required by the Central Bank of Brazil, completed by the partner exchange bank with data from each transaction.
• KYC (Know Your Customer): identity and regulatory compliance verification process applied to merchant registration.

4.1 Eligibility

Only the following may register as merchants:

• Companies duly incorporated outside Brazil, with valid legal documentation in their country of origin
• Represented by individuals aged 18 or over with powers of representation
• That sell products or services that are lawful and not in the prohibited categories (section 8)

4.2 Registration process (KYC)

To activate an account, the merchant must provide:

• Company registration and incorporation documents from the country of origin
• Identity and proof of address of partners and legal representatives
• Proof of address of the company's registered office
• Information about the business model, products and target markets
• Banking details for receipt of settlements

TransferPay reserves the right to request additional documentation, refuse registrations or terminate accounts that do not meet regulatory compliance and KYC requirements, at any time and without prior justification.

4.3 Accuracy of information

The merchant is fully responsible for the accuracy and currency of the information provided. Providing false or outdated information constitutes a breach of these terms and may result in immediate account termination and notification to the relevant authorities.

For each processed transaction, TransferPay queries the Brazilian Federal Revenue Service (Receita Federal) to verify:

• CPF registration status (individual) — including legal age verification
• CNPJ registration status (legal entity) — confirming that the company is active and in good standing

Transactions involving a CPF belonging to a minor under 18 years of age, or inactive/irregular CNPJs, will be automatically declined. TransferPay does not process payments for minors.

Consumer data (CPF/CNPJ, full name, email and phone) is used to process the payment, send the transaction receipt, and meet regulatory reporting obligations (ACAM220).

• Payment link: generation of personalised payment links to charge Brazilian consumers, without requiring technical integration.
• API integration: direct integration with e-commerce platforms and merchant systems to automate the billing process.
• Merchant dashboard: control panel for monitoring transactions, reports and account settings.
• Consumer notification: automatic dispatch of receipt and/or payment link by email and/or SMS to the consumer after each transaction.

TransferPay does not offer payment accounts, credit cards, loans or any financial product beyond eFX electronic FX intermediation.

By using TransferPay, the merchant undertakes to:

• Keep registration data and KYC documentation up to date
• Clearly inform Brazilian consumers that the payment is processed by TransferPay, an international payment intermediary
• Assume full responsibility for the delivery of products or provision of services purchased by the consumer
• Not use the service for illegal activities, fraud, money laundering or any practice prohibited by Brazilian law or the law of the country of origin
• Not sell prohibited products or services (section 8)
• Comply with applicable laws and regulations in the country of origin and in Brazil
• Keep dashboard access credentials confidential
• Notify TransferPay of any suspected unauthorised use of the account

The use of TransferPay to process payments related to the following is expressly prohibited:

• Activities illegal in any jurisdiction involved in the transaction
• Unregulated gambling
• Firearms, ammunition and explosives
• Controlled substances or illicit drugs
• Counterfeit products or products that infringe intellectual property rights
• Pornographic content or sexual services
• Pyramid schemes, abusive multi-level marketing or irregular fundraising
• Any activity constituting money laundering or terrorist financing

Breach of this section will result in immediate account termination, retention of pending amounts and notification to the competent regulatory and law enforcement authorities.

The service fees applicable to each transaction are communicated to the merchant at registration and are available on the dashboard. TransferPay reserves the right to update fees with 15 (fifteen) days' advance notice.

Settlement of amounts to the merchant takes place in accordance with the timelines and conditions set out in the service agreement, after confirmation of payment by the consumer and execution of the FX transaction by the partner bank.

As these are electronic FX transactions regulated by the Central Bank of Brazil, cancellations and refunds are subject to the following conditions:

• Cancellations requested before settlement to the merchant may be reviewed upon formal request to TransferPay.
• After settlement to the merchant, refunds are the exclusive responsibility of the merchant, who must reimburse the consumer directly.
• TransferPay does not issue refunds for dissatisfaction with products or services. In such cases, the consumer must contact the merchant.
• Confirmed fraud cases will be reviewed individually and may result in a preventive hold on funds.

TransferPay is not liable for:

• Products or services not delivered, delivered with defects or not conforming to what was advertised by the merchant
• Commercial losses, loss of profits or indirect damages arising from use of or inability to use the service
• Failures, delays or outages caused by third parties (payment operators, banking systems, Receita Federal, internet infrastructure)
• Exchange rate fluctuations between the transaction date and the settlement date
• Acts or omissions of the merchant towards its consumers

TransferPay's total liability for any direct damages, when recognised, is limited to the amount of fees paid by the merchant for the specific transaction that is the subject of the claim.

TransferPay may suspend or terminate an account at any time in the following cases:

• Suspicion or confirmation of fraud or illegal activity
• Breach of any clause of these Terms of Use
• Submission of false information or fraudulent documents in the KYC process
• More than 12 (twelve) consecutive months of inactivity
• Order from a competent regulatory or judicial authority

In the event of termination at the merchant's request, already-settled amounts will not be refunded. Amounts pending settlement will be processed according to the current schedule, except in cases of suspected fraud, in which amounts may be held pending investigation.

The TransferPay brand, logo, interface, content, systems and all platform elements are the exclusive property of Transferbank Soluções LTDA. Reproduction, distribution, modification or unauthorised use of any platform element is prohibited without prior written authorisation.

These Terms of Use are governed by the laws of the Federative Republic of Brazil, in particular the Civil Code, the Consumer Protection Code (Law No. 8,078/1990), the General Data Protection Law (Law No. 13,709/2018) and the rules of the Central Bank of Brazil.

The courts of Curitiba - PR are elected to resolve any disputes arising from these terms, with express waiver of any other forum, however privileged.

TransferPay may update these Terms of Use at any time. Material changes will be communicated to registered merchants with at least 15 (fifteen) days' notice by email or via a dashboard notice. Continued use of the platform after that date constitutes acceptance of the new terms.

For queries, support or formal communications: